In light of generative artificial intelligence (AI) solutions like ChatGPT coming to the fore, here has been a notable uptick of companies across IT services and BPM solutions exploring how they can leverage this technology.
India, with its huge workforce and large pool of tech workers, can create a differentiated
offering in this space. A slew of companies like Tech Mahindra, Genpact, and Fractal Analytics see high interest in the usage of generative AI for content generation in
areas of customer support and enterprise applications. Inevitably, these developments
have also been setting tongues wagging at boardroom level.
Rise of the machines
