Sunday, June 16, 2024
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Growing From Strength to Strength

Manish Chaudhari
President & Chief of Staff
Poonawalla Fincorp
takes us through his company’s growth story

Key Factors to Get Right

­There are always multiple moving parts in reating a preferred workplace. When I look back, I can proudly say that our collaborative, concerted, and continuous efforts towards employee well-being, building a culture of performance, recognizing performances, transparency and building up a communication channel with leadership along with continuous engagement have been key ingredients in this journey.

Also, our timely focus on digital and cultural transformation associated with digital is one of the important factors which we got right in creating a preferred workplace. We focused on rebuilding our culture and bringing new skill sets and the right talent into the organization. We also trained our people to adopt the new technology and the new ways of working. ­is has helped us immensely in setting up the right kind of leadership team. We used a healthy mix of classroom training, on-the-job learning, and virtual tools to impart training to the employees.

We also worked on enhancing the skills and capabilities of Learning & Development (L&D) teams internally with a well-equipped competency chart and an internal learning calendar. ­is focus on reskilling and learning, keeping technology and digital innovations at its forefront, played an important role in strengthening our employees. ­is has made them well-equipped with the recent trends. To sum up, I can say the approach of building it with the right foundation has been a key success factor for us, and we remain committed to this as we move forward in our growth journey.






Building Digital Capabilities

We have worked extensively on building a digital first organization. ­e journey started with replacing some legacy systems with the state-of-the-art systems, transitioning from on premise to cloud based applications, and from pure web based to mobile based applications. ­is required building teams on technology, infosec, digital transformation, digital marketing, data, intelligence, and analytics.

We are also upskilling internal employees to become adapt at handling technology changes. We believe that digital is going to be a differentiator and hence are committed to building a strong talent pipeline for the same. ­us, we have started investing heavily in this and have hired talent fresh out of engineering and management institutions to build these capabilities.


Key Industry Trends and Innovations

As offices reopen, we have seen some interesting trends. During the lockdown, various organizations focused more on the technology part and most of them have introduced a lot of new innovative ways of working, keeping technology at the forefront.

As far as Poonawalla Fincorp is concerned, we were ready with the right usage of technology and data analytics teams to cater to the various needs of our customers as well as employees. We have made a 360-degree shift and become a fully digital organization right from onboarding of employees, marking their attendance, and accessing various HR-related documents, right to providing end-to-end digital access to our customers. We have also been training our people to adopt the new technology and the new ways of working. ­e adoption of technology within the organization has gained momentum, and we see this trend continuing.

“I would like to congratulate all the employees of Poonawalla Fincorp. Without their support and hard work, it wouldn’t have been possible for us to get recognized as the Most Preferred Workplace 2022. I would also like to thank Team Marksmen for selecting us and honouring us with this recognition.”

Manish Chaudhari, President & Chief of Staff- Poonawalla Fincorp



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